Has your team struggled with suspended or orphaned replies in Teams, which do not appear to be linked to any actual conversation? Here’s what I mean: Rather than replying within an existing thread, your reply actually starts a new thread because you typed your message in the new conversation area, which oddly looks just like the section where you reply in a thread? Based on a huge response from Teams users, Microsoft is now introducing the “New Conversation” button to help eliminate this issue and give responses their rightful home, in the post thread where they belong.
This new feature separates new conversations from thread replies in Teams. The “New Conversation” button, which has replaced the “Start a new conversation” field, will greatly assist in the usability of Teams posts. It’s still simple to “Start a new conversation” but experience and evidence has shown that many users were confused in using the reply button and how to share new topics.
This new conversation button not only helps users and clients prevent dangling replies, it is also important from a compliance standpoint. Replies are now linked together with the original post with ease, ensuring data is not lost in the long shuffle of posts. From an eDiscovery perspective, ensuring replies are properly associated with their topics is very important.
Despite the usefulness of this button for eDiscovery, most users will simply find it helpful to reduce and prevent those dangling replies.